Purpose-built compute and workflows from a veteran-led team with real-world mission experience. NIST 800-171, CMMC, and FedRAMP readiness built into every engagement.
End-to-end solutions engineered for compliance, performance, and mission success.
NIST 800-171, CMMC, and FedRAMP-ready security built into every deployment. From risk assessments to continuous monitoring and ATO support.
Learn More →Scalable cloud modernization for agencies and enterprises needing strong governance. IL4/IL5 enclave deployments, hybrid architectures, and FedRAMP-aligned hosting.
Learn More →Purpose-built compute and workflows to accelerate mission success. From intelligent automation to AI-powered operational tooling for government and business.
Learn More →Hands-on consulting to help any business identify, design, and implement AI-powered workflow optimizations that deliver measurable ROI.
Learn More →This company wasn't built in a lab — it was built from years of working inside MSP environments. I started as an L1 engineer and worked my way up through L2 and infrastructure roles at Dynamic Network Support in Fort Lauderdale and Medicus IT, serving healthcare practices including plastic surgery, dental, and medical offices.
I saw the same L1-to-L2 escalation problem every single day and finally decided to fix it. That experience — combined with 8 years of Navy operations — drives everything we build.
NIST 800-171, CMMC Level 2, FedRAMP. Security engineered in from the start, not bolted on after.
Small-business responsiveness with enterprise-grade reliability.
VA "Rule of Two" and set-aside eligible. Direct contracting paths that simplify procurement.
From zero-trust architecture to smart home automation — the full range of our IT expertise.
Identity-centric security design, micro-segmentation, and least-privilege enforcement for federal and enterprise environments.
FederalUnified communications, VoIP infrastructure, SIP trunking, and network design built for reliability and compliance.
TelecomLift-and-shift, re-architecture, and managed cloud services across AWS GovCloud, Azure Government, and hybrid environments.
CloudCustom AI workflows, machine learning pipelines, and intelligent process automation to accelerate mission outcomes.
AINIST 800-171 assessments, CMMC readiness, SSP development, POA&M management, and Authority to Operate packages.
Compliance24/7 monitoring, patch management, incident response, helpdesk, and service desk operations with government-grade SLAs.
MSPThe philosophy behind every system we architect and deploy.
Building systems that are easy to understand, maintain, and scale by avoiding unnecessary abstractions.
Integrating security controls and compliance requirements from the initial architecture phase.
Reducing toil and human error through rigorous Infrastructure as Code (IaC) and CI/CD practices.
Designing for failure with fault-tolerant architectures and comprehensive disaster recovery plans.
Practical applications of cloud architecture, network engineering, and infrastructure modernization.
Designed a scalable enterprise network topology using OSPF multi-area configuration to optimize routing updates and reduce overhead.
Architected a secure Azure Virtual Network environment with isolated subnets and restricted access via Azure Bastion.
Built a cost-effective data processing pipeline using AWS Lambda, S3, and Glue for automated analytics.
Led the end-to-end physical and logical IT infrastructure deployment for a new corporate office location.
From active duty to MSP engineering to founding Vincent Actual.
Establishing a cloud-native consultancy focused on infrastructure modernization. Currently in pre-revenue build stage, developing service frameworks and architectural patterns for future clients.
Adjunct professor teaching networking fundamentals to the next generation of IT professionals.
Started as an L1 engineer and worked up through L2 and infrastructure roles, serving healthcare practices including plastic surgery, dental, and medical offices. Where the L1-to-L2 escalation problem became impossible to ignore.
8 years of active-duty service supporting GWOT missions. Served with distinction, demonstrating leadership, resilience, and technical aptitude in high-pressure environments.
Served with distinction, demonstrating leadership, resilience, and technical aptitude in high-pressure environments.
Most businesses are already using AI somewhere — but almost none have someone who can look at the whole operation and figure out where it actually moves the needle. That's what I do.
Every engagement starts with understanding how your team actually works — then finding the highest-leverage places to introduce AI.
Map your current operations end-to-end. Identify repetitive tasks, bottlenecks, and manual handoffs that are burning time and money.
Rank every automation opportunity by impact, feasibility, and ROI. You get a prioritized roadmap, not a generic pitch deck.
Architect and implement AI-powered workflows using the right tools — LLMs, custom automation, API integrations, or purpose-built tooling.
Roll out to your team, measure results, and iterate. Every deployment includes a tuning period to make sure the automation actually sticks.
Automate intake forms, customer follow-ups, data entry, reporting, and internal communications. Do more with the team you have.
Streamline ticket triage, escalation workflows, onboarding, documentation generation, and client reporting with AI that understands your stack.
Compliant AI workflow automation for mission-critical operations. FedRAMP-aware, audit-trail friendly, built for regulated environments.
Start with a free 30-minute workflow assessment. No pitch deck, no sales pressure — just a conversation about what's possible.
Book a Free Assessment →AI-powered ticket triage that transforms incomplete L1 escalations into structured, actionable diagnostic briefs your L2 team can act on immediately.
Every incomplete escalation costs your L2 team 15-30 minutes of re-gathering information that should have been in the ticket from the start.
"User reports EHR is slow." That's the whole ticket. No workstation info, no timeline, no error codes. L2 starts from zero.
50 escalations/week × 15 min each = 12+ hours of L2 time wasted on information gathering, not problem solving.
Every escalation arrives with issue classification, missing data flags, probable root cause, and prioritized next steps.
Copy-pasteable formatted output that drops directly into ConnectWise, Autotask, or HaloPSA internal notes.
Paste in a raw ticket. Get back a complete triage analysis in seconds.
// Raw ticket input INPUT: "User reports shared mailbox not syncing in Outlook. Says it worked yesterday." // Triage engine output ── TICKET ANALYSIS ── Category: M365 > Exchange Online > Shared Mailbox Priority: High (multiple users likely affected) ── MISSING INFORMATION ── • Number of users affected • Outlook version (desktop / web / mobile) • Exact error message if any • Whether auto-mapping or manual add • Any recent mailbox permission changes ── DIAGNOSTIC SUMMARY ── Shared mailbox sync failure with sudden onset suggests credential cache expiration, auto-mapping policy change, or Exchange Online service degradation. The "worked yesterday" timeline points to an environmental change. ── RECOMMENDED NEXT STEPS ── 1. Check M365 Service Health for Exchange advisories 2. Verify shared mailbox permissions in Exchange Admin 3. Remove and re-add shared mailbox in Outlook profile 4. Clear Outlook credential cache and restart 5. Test in OWA to isolate client vs. server issue ── ESCALATION NOTE (PSA-Ready) ── ✓ Copy-paste formatted note generated ✓ Compliance documentation fields populated
No monthly fees. No per-ticket charges. The system pays for itself the first month.
Built from real MSP environments, including healthcare shops with regulatory requirements.
Exchange, SharePoint, Teams, OneDrive, Entra ID, licensing, and third-party SaaS integrations.
Workstation issues, OS failures, driver problems, hardware diagnostics, and device management.
DNS, DHCP, VPN, firewall, switching, wireless, and WAN/ISP connectivity issues.
Backup failures, recovery testing, retention policy issues, and disaster recovery procedures.
Threat alerts, phishing incidents, compromised accounts, vulnerability management, and EDR events.
EHR systems, practice management, legal software, accounting platforms, and industry-specific tools.
A veteran-owned consulting practice specializing in Plex server setup, media network design, home theater integration, and smart automation. Serving clients in San Diego and remotely nationwide.
Visit Plex Integrator →Thoughts on IT, cybersecurity, AI, and building a veteran-owned business.
Follow along for insights on federal IT, cloud architecture, cybersecurity compliance, AI infrastructure, and lessons learned building a veteran-owned tech company from the ground up.
Subscribe on Substack →Every solution is architected with federal compliance requirements engineered in from the start.
Full alignment with all 110 controls for protecting CUI in non-federal systems.
Cybersecurity Maturity Model Certification readiness across all 14 domains.
Cloud solutions architected for Moderate and High baseline authorization.
Verified status for VA "Rule of Two" and set-aside contract opportunities.
Ready to discuss your requirements? Reach out and we'll respond within one business day.